About three months ago I was having some trouble with my Norton anti-virus program. It was seriously down and out of commission for about two days. The problem seems to have reset its self and it is working fine now. In the following few days however, I contacted various Norton people, left e-mails, and even posted on their Tech support page. As I said before the problem seems to have reset its self, no one ever responded to any e-mails or any messages that I sent or the tech support page. Today however I get this
“If this issue is not resolved to your satisfaction, you may reopen it
within the next 21 days.
Response (Gokul.Srinivasan) - 02/03/2008 06:02 AM
Thank you for contacting Symantec Technical Support.
We notice that you had posted us an email about an issue with your Norton product. We had responded to it with the appropriate troubleshooting steps. After observing that you have not responded to us about the status of the issue, we would like to know whether the issue has been resolved or if we could be of further assistance.
We will be more than happy to help you resolve the issue, if it still persists.
At Symantec, we strive to build enduring relationships with our customers by anticipating their needs and consistently exceeding their expectations. We value the opportunity to serve your needs.
If you would like one of our senior experts from technical support to help you resolve this issue please reply to this email. While replying to this mail, please do not change the subject line.
Thank you for your patronage and we look forward to a continued association with you.
Symantec Technical Support”
It went on to give me directions on downloading this and reinstalling that. In reality all I had to do was just stress out and not use my computer for a week in fear of malicious infections, everything after was dandy. It is truly nice to see that the term “Timely manner” is still a corporate value.